The business faced two connected problems: the checkout experience was leaking customers at the final payment step, while client-side pixel tracking suffered significant event loss from ad-blockers and browser privacy restrictions. Platform numbers and ad-manager figures disagreed daily, making it difficult to allocate ad spend with confidence.
- Checkout abandonment was high due to multi-step form friction and mobile payment validation errors.
- Client-side tracking pixels missed 15-30% of conversion events, degrading algorithmic ad optimization.
- Ad platform attribution disagreed with actual bank deposits, creating uncertainty in budget scaling.